FREQUENTLY ASKED QUESTIONS
Useful answers before you visit.
General information for Pacific patients. For questions about your specific health concern, insurance, medication or test result, contact the clinic directly.
BEFORE YOU COME IN
Common questions about care at Pacific.
Do I need an appointment for urgent care?
No. Walk-ins are welcome for urgent-care visits during clinic hours, subject to clinical capacity.
What are Pacific's hours?
Pacific is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 2:00 PM, and closed Sunday.
Does Pacific provide primary care?
Yes. Pacific combines urgent care and family medicine, including preventive care, annual physicals, chronic-condition management, medication follow-up and specialist referrals.
What testing is available?
Pacific offers selected point-of-care testing and urinalysis. Additional laboratory studies can be ordered or referred out when needed.
Do you have X-ray onsite?
No. Pacific does not have diagnostic X-ray equipment onsite. When imaging is medically appropriate, the clinical team can refer patients to an outside imaging center for X-ray or other diagnostic imaging.
Does Pacific accept insurance?
Pacific accepts many major PPO, HMO and Medicare plans. Participation and patient benefits vary by plan, so call the office if you want to confirm current participation before your visit.
How do I view my records or portal information?
Pacific uses FollowMyHealth for secure patient portal access. Use the Patient Portal link on this website or call the office if you need help accessing the correct account.
Does Pacific offer telehealth?
Yes, for selected follow-up, medication-management and results-review visits when an in-person examination or testing is not required.
Does Pacific offer IV therapy?
Pacific may provide medical IV hydration or selected IV medications when clinically indicated. Separate elective IV options are offered after appropriate screening and are not a substitute for medical evaluation.
When should I go to the emergency department instead?
Call 911 or seek emergency care for severe chest pain, signs of stroke, severe breathing difficulty, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.